Support

Something not working, or an idea for the app? Email sam.brooker@btinternet.com, or use Settings › Send feedback in the app. We aim to reply within two working days.

My bike's reg isn't found

Tickover looks bikes up in the DVSA's MOT records. A bike that's never had an MOT (under three years old) has a first-MOT date but no tests yet. If the lookup fails, tap Can't find it? Add the details yourself and enter the bike by hand.

Why do I have to add my tax and insurance dates?

MOT records don't include road tax or insurance, so you add those once. Your tax date is on your V5C reminder letter, or you can check it free on GOV.UK. Your insurance renewal date is on your certificate or policy schedule.

I'm not getting reminders

• Check notifications are on for Tickover in the iPhone Settings app. The app shows a banner in your garage if they're off.
• Reminders come 30, 7 and 1 days before each date, and on the day, at the time set in Settings › Remind me at.
• If a bike is marked Stored, service reminders pause. If it's SORN, only insurance reminders carry on.

Subscriptions

• Pro and Pro+ are paid through your Apple Account and renew automatically until you cancel.
• To cancel or change plan: iPhone Settings › [your name] › Subscriptions › Tickover. Cancel at least 24 hours before renewal to avoid being charged for the next period.
• New phone? Tap Restore purchases in the app's Settings.
• Single used-bike reports are one-off purchases. Unlocked reports are kept under My checks on that phone; unused credits don't transfer to a new phone.
• Refunds are handled by Apple at reportaproblem.apple.com.

Ride recording

Rides are recorded with GPS while you ride, including when your phone is locked. You start each ride yourself, and it stops on its own after 30 minutes without moving. Recording uses more battery than usual. Never use your phone while riding.

Your data

Your bikes, records, rides and documents are stored on your iPhone, not on our servers. Settings › Export my data gives you a copy of everything as a file. Deleting the app deletes the data on your phone. The privacy page has the details.

Is Tickover official?

No. Tickover is independent and isn't affiliated with or endorsed by the DVLA or DVSA. It helps you keep track of dates and records, but it's always up to you to make sure your bike is taxed, insured and has a valid MOT.